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Hospital Policies


The hospital has a 24-hour messaging center and in case of an emergency the hospital number, 630-833-7387 should be used. The messaging center can direct your call to the Doctor’s Google Voice service, provide you with information about the local emergency clinic, or provide routine information about hours and location. Simply follow the directions you hear when you call and touch the number keys when prompted. View our emergency clinic list HERE

Outpatient Scheduling

The office is maintained on an appointment basis for the best interest of your pet and for your convenience. This assures ample time for proper surgical and medical care for all patients and conserves valuable time for you, the owner. The appointment is also a reservation of time for you, and if it becomes necessary to rearrange or cancel your appointment, please notify us a soon as possible. Outpatient appointments are scheduled for whichever doctor is available at the time requested. Requests to see a specific doctor are accommodated whenever possible and should be made known at the time the appointment is made.


All surgeries are performed on an appointment basis. Elective surgeries are done on Monday, Tuesday, and Thursday. Animals are generally admitted to the hospital on the morning of their surgery.


The services and expertise of numerous specialists are available to patients. On-site specialists include cardiology with echocardiography capability, and internal medicine with ultrasound. Off-site specialists available by referral include specialists in oncology, dermatology, ophthalmology surgery, and restorative dentistry. These services may be recommended from time to time, and pet owners should not hesitate to request a referral to a specialist for further workups or second opinions.


Numerous contagious diseases of pets are ever-present in our area, and many of these diseases can be prevented with proper immunizations. Dogs and cats should get an initial series of injections followed by annual boosters. No pet will be admitted for surgery or hospitalization unless all appropriate immunizations are brought up to date. This rule is enforced to assure the safety of all hospitalized animals.


You are always welcome to inspect our hospital facilities. However, when your pet is a patient, visiting can often cause excitement and disappointment and may not be advisable. We will try to arrange to visit if the doctor feels it can be done with minimal unfavourable effects on our patients.

Patient Safety

All animals brought into the hospital should be on a leash or in a suitable carrier. Proper restraint is necessary for the safety of all. Leashes are available at the animal hospital for a nominal charge and will be provided for all animals not properly restrained. Every effort is made to avoid patient contact in the waiting room


We believe that the fees charged are just and equitable. Unlike the human hospital, the facilities provided are entirely due to the private enterprise and investment of the veterinarian. Such facilities represent a substantial investment in the community as well as the protection of the community’s public health and welfare.

The owner of the animal is responsible for all fees incurred. Payment is required before any animal can be released from the hospital. For outpatient services, we ask that payment in full be made at the time the services are rendered. Acceptable forms of payment include cash, check, Visa, MasterCard, Discover, and American Express.

In Summary

It is our desire to be of service to your pet and you, to offer information, advice, and assistance whenever needed. Our emphasis is on preventative health care to provide your pet with a long and healthy life. We try to be alert to your needs, and should you have any ideas or suggestions which might help us to improve our service, please let us hear from you.

Frequently Asked Questions

Here are some questions/answers that we are frequently asked. If you have additional questions that aren’t covered here,
please feel free to give us a call at 630-833-7387

What are the Hospital hours?

Our hospital is open Monday, Thursday and Friday from 8:00 am to noon and 2:00 pm to 6:00 pm, Tuesday from 8:00 am to noon and 2:00 pm to 7:00 pm, and Wednesday and Saturday we are open from 8:00 am until noon. The clinic is closed on Sundays.

Do I need to have an appointment?

Yes, patients are seen by appointment only.

What forms of payment do you accept?

Cash, Check, Mastercard, Visa, American Express, & Discover. We now also accept CareCredit!

Can I make payments?

Payment is required at the time of service. However, we now take CareCredit which allows you to pay in convenient monthly payments. You can learn more by visiting CareCredit

At what age can I have my pet spayed or neutered?

Spaying or neutering can be done at approximately 6 months of age. Your pet is given an exam prior to surgery to help determine whether your pet is healthy enough to undergo the surgical procedure. Current vaccinations are required at the time of surgery. Also, a pre-anesthetic blood screen is recommended prior to undergoing anesthesia and surgery.

What is the pre-anesthetic blood screening?

This is a blood test that is run here in the clinic prior to surgery. It tests basic organ functions. The pre-anesthetic blood screening is done to assure safety during surgery and the ability to heal following surgery.

How long do the sutures stay in after my pet's surgery?

Procedures involving sutures require them to be removed in 10-14 days following the surgery.

Is it a good idea to let my pet have at least one litter?

No, there is no advantage to letting your pet have one litter. However, there are plenty of advantages to having your pet spayed or neutered. These advantages include decreasing the chances of mammary gland tumors later in life, decreasing the chance of cystic ovaries and uterine infections later in life, decreasing the desire to roam the neighborhood, decreasing the incidence of prostate cancer later in life, helping prevent spraying and marking, and also decreases the surplus of unwanted puppies and kittens

Do you board pets?

No, we do not board pets.  We do, however, offer recommendations on boarding facilities that have been recommended to us by clients. Click here for boarding recommendations.

What do I do if I lost my rabies tag?

To get a replacement rabies tag, you need to contact the county. Click on the links below for Cook and DuPage county pages for more information and instructions.

DuPage County Animal Services

Cook County Animal and Rabies Control